Whim Ticketing FAQ

HOW IS WHIM DIFFERENT FROM THE OTHER TICKETING PLATFORMS?

Whim wants your event to be successful. In addition to having lower fees than our competitors, we provide staff to come and check your guest in at your event. This relieves you of that hassle and gives you more time to focus on the important things. We also put your event in our weekly newsletter and in our mobile app, reaching thousands of more people!

 

ARE THERE ANY FEES ASSOCIATED WITH SELLING TICKETS?

For free events there are no fees. For paid events, Whim's service fee is 1.5% per ticket. Credit card processing fee is 3% + $1 per transaction.

 

WHAT DOES WHIM GUEST CHECK-IN AT MY EVENT MEAN?

Whim sends staff dedicated to scanning guest's tickets at your event. This means you do not need to hire someone to sit at a desk to check- in guests at the door. Sit back and let us do the work while you focus on your event.

 

WHEN WILL I RECEIVE MY MONEY?

After your event, we will send the money to the host's PayPal, Venmo, Chase Quickpay, Direct Deposit, or mail a check. Host will have their funds 3 to 5 days depending on the payout method. To arrange an early cash-out, please email info@thewhimapp.com

 

IS THERE A WAY TO CASH OUT MONEY BEFORE THE START OF THE EVENT?

Yes, you may cash-out funds before the start of the event depending on your refund policy. If you need to cashout your event early, please contact info@thewhimapp. com.

 

HOW DO I MESSAGE MY ATTENDEES?

You are able to message your attendees via Whim's event dashboard.

 

WHERE DO I KEEP TRACK OF SALES?

Visit your dashboard to keep track of the ticket sales and attendees who have purchased tickets to your event.

 

DO I HAVE TO USE WHIM STAFF TO CHECK PEOPLE IN AT MY EVENT?

We want the host to focus on making their event a success and to leave the checking in to us. We provide staffing to check your guest in at the door. But if you prefer to do it yourself, you have that option as well.

 

CAN I USE PROMO CODES?

You can create as many promo codes as you need.

 

CAN I USE MY OWN WEBSITE TO SELL TICKETS?

You have the option of using one of our custom-made websites or you can use our embed code to sell tickets on your personal website, your choice!

 

HOW DO I SIGN UP TO USE WHIM TICKETING?

Click here to start selling tickets with Whim!

 

WHO PAYS THE FEES?

The host can choose: 1) Guests pay the transaction fee. 2) Host pays the transaction fee. 3) Split the fees however you'd like. Let us know what works best and we can arrange it for you.

 

HOW DO GUESTS PAY FOR THEIR TICKETS?

Guests can pay with a credit card, debit card, or PayPal. Whim uses Stripe to process card transactions, so Whim won't ever have access to your information.

 

COULD I ADD MORE QUESTIONS FOR THE ATTENDEES TO ANSWER?

Yes you sure can! Ask us about customization options.

 

ARE TRANSACTIONS SAFE?

The short answer: It is SUPER safe.  

The long answer: Stripe is our credit/debit card processing platform and is very safe and secure. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Levell. This is the most stringent level of certification available in the payments industry.  We also require purchasers to provide billing information and contact information to reduce the likelihood of fraud for the protection of everyone.

 

CAN I CUSTOMIZE MY EVENT URL?

Yes, you can choose the event URL.

 

HOW CAN I CONNECT WITH WHIM?

Connect with us through email (info@thewhimapp.com).