Custom & Bespoke Jewelry

How does the custom jewelry process work?
We start with a consultation to understand your vision, whether it’s a custom engagement ring or a special piece just for you. From there, we source stones, refine the design, and bring it to life in our New York studio. The process typically takes 6–8 weeks.

Can I use my own stones?
Yes! We love working with heirloom stones. We’ll assess them for durability and discuss how they can be incorporated into a new design.

Do you offer engraving?
Yes, engraving is available for most pieces. Let us know what you have in mind, and we’ll confirm if it’s possible for your design.

Lab Grown Jewelry

do you make your pieces in lab grown diamonds?
While lab grown diamonds are not a part of our standard offerings we do work with them on a cusotm basis. if you are looking for a piece in lab grown diamonds please email info@whim.nyc

Ordering & Payment

What payment options do you accept?
We accept all major credit cards, bank transfers, & check.

Do you require a deposit for custom pieces?
Yes, a 50% deposit is required to begin production, with the balance due before shipping or pickup.

Can I make changes after placing an order?
For custom pieces, changes can be made during the design phase. Once production begins, modifications may not be possible.

Shipping & Returns

Do you ship internationally?
Yes, we ship worldwide. Duties and taxes are the responsibility of the recipient.

What is your return policy?
Because our pieces are made to order, all sales are final. If you have any concerns, reach out—we want you to love your jewelry.

Is shipping insured?
Yes, all shipments are fully insured and require a signature upon delivery.

Care & Resizing

How should I care for my jewelry?
Fine jewelry should be worn with care. We recommend regular cleaning with a soft brush and mild soap.

Do you offer resizing?
Yes, most rings can be resized. Contact us for details on your specific piece.

Still have questions? Reach out—we’d love to hear from you. info@whim.nyc